Since I've gotten this router I've had nothing but issues, from the shoddy firmware, constant disconnects, my media server pc always has issues, constantly have to reboot the router every day. This was somewhat true, they have a neat feature, the latency was controlled by the geo filter, so you can definitely set what server you connect to, supposedly the QoS service was used to lower your ping, but I saw no change from using it to not using it. So got this back in August because of the advertisement that you can control your ping and get with better latency. Do yourself a favor, buy something else, plenty of other routers that have the same capabilities from brands you can trust. It may have cost me more but at least I know I can count on it working. Wifi completely failed so I bit the bullet and moved back to a well know brand that hasn't skipped a beat. Multiple factory resets over the course of the few month I had it and firmware was kept up to date.not that there was any updates after the 1st month. One day i would have 5g the next i would have 2.4g seemed to never have both at the same time. A couple weeks after that and the wifi had failed to even show up. A little while after that the wifi began to need reset daily because it would have no internet even though hardwired was good. It does everything it advertises, but after only a few months the dumaos was hit or miss if it would even work that day. After I finally received it.well past the expected ship date I originally was given it worked great. Well for starters your router is AWESOME.until it's not. If that's the case, we can still offer a return - rest assured that we aren't the 'lip service' type and if we can't solve things, we do want to help. It looks like you've kept the R2 but you're still having issues. I've looked at your communication with our customer service back in March and on our forum and I can see that we offered a return. I don't know what gave you the impression that we don't care - I'd be keen to hear it if it was anything specific so we can see what we could do to avoid it. Be assured that none of us here see it as 'your problem' to solve, and if something isn't fixable after troubleshooting, we offer a refund and return (often, even if it's out of the return policy window). We're a somewhat small team, and our customer support is approachable. It's tough to read this kind of thing said about our routers - we genuinely believe in the R2 and DumaOS and the whole reason we do what we do is because we as gamers needed to fix lag, so we'd never put out something that doesn't do that. Firstly, I'm sorry to hear how you feel about your experience.
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